Terms & Conditions

If you can’t find an answer to your question? Please get in touch below.

ONLINE BOOKINGS

PLEASE READ BEFORE BOOKING!

You can book online through our booking system Fresha. When you book, you are asked to confirm with your card details, we only hold your details, no money is taken from your account.

When you book online you are however agreeing to our cancellation policy which is clearly explained before you confirm (See policy below).

The Fresha system is very safe. Your data is your data (not ours or Fresha’s) & will not be shared with anyone or any third parties. All user data is securely backed-up every 5 minutes on Fresha’s encrypted cloud database. Fresha’s system uses SSL security & their hardware has top of the range firewalls. 

Please note: The girls in the salon are CASH ONLY except for Penny who takes card payments for treatments & purchasing products. If booked in with the girls, please bring cash.

CANCELATION POLICY

We operate a 48-hour cancelation policy. If you do not give us 48 hours’ notice to cancel or amend your appointment you will be charged 50% of the cost of your treatment. We ask that you respect our time and understand that by not turning up or cancelling last minute means we are unable to offer the slot to another client. In busy periods, we do have a waiting list, so if we are given good notice, we are able to offer another client to take your cancelled appointment.

PLEASE USE THIS LINK TO BOOK & the LINKS ON OUR SOCIAL MEDIA PAGES. (ADD LINK)

PLEASE DO NOT GO THROUGH THE FRESHA WEBSITE.

PATCH TESTING

Patch testing is required for the following treatments at least 24 hours prior to your appointment:

All hair colour/tinting.

Eyebrow & Lash tinting.

Lash lifts & Brow Lamination.

You can book this online or pop into the Salon. Please ring or message to make sure someone is available & the salon is open.

If you arrive for your appointment without an up-to-date patch test, your therapist will not be insured to carry out the treatment and you will also be charged 50% of your treatment cost.

This is for your own health and safety and needs to be carried out every 6 months.

TREATMENT DETAILS

Hair Colouring services

Re- tint – an all over colour that is applied to the roots only.
Full head colour – A full head of colour applied to all of the hair.
T–section foils – foils are placed through the parting and down the sides.
Half head foils – foils are placed through the parting, down the sided and halfway through the back.
Full head foils – foils are placed through the parting / sides and through the back.

Colour in between foils - Sometimes you may require a colour to be added to the hair along with any foil work. This will help blend the colours together and cover any naughty grey hairs.

Balayage – this is a bespoke highlighting service, creating more of a rooted look, it can be modified to all hair colours. It can take a few sessions to perfect, but once achieved it is a very low maintenance colour option as return appointments are not needed for up to 6 months and sometimes longer.

Beauty & Nail Services

We offer a whole range or treatments in this section. There is a full list of treatments, details & aftercare for every service on the Fresha booking system. However, if you have any questions, please do not hesitate to contact us direct.

Parking

Unfortunately, we do not offer parking at Generations. There is street parking outside the shop & there is a small estate behind the salon where there might be more parking. There is the Co-op car park behind the salon that you can park in as long as you purchase something from the Co-op.

We do have 1 space in front of the shop that we save for anyone that is disabled. Access to this is only available if no one has parked across the front of it. Please make us aware if you would require this parking space prior to your appointment.

If you’re not happy with your treatment

We strive to give you the best treatment & experince at Generations. In the event of you being dissatisfied with the outcome of the treatment or the level of service you received, please let us know. We value feedback of any kind, good or bad.

These are the options to make a complaints process as comfortable as possible should the situation ever arise.

• Let the therapist know before you leave. We can try and re-correct it that day for you or get you re-booked in ASAP. Please do not be embarrassed to say you're not happy.

• Give the salon a call & ask to speak to the therapist who carried out your treatment.

• Give the salon a call & ask to speak to the owner – Penny.

• If you feel uncomfortable being re-booked in with the same therapist, we will happily book you in with another team member.

If appropriate we will offer a refund, however this is down to the discretion of the owner. We reserve the right to try to correct your treatment first if you are not happy.