CANCELATION POLICY - We operate a 48-hour cancellation policy.

We need at least 48 hours’ notice to cancel or amend your appointment. 

If you do cancel or amend within that time you will be asked to pay 50% of the cost of your treatment.

No shows & any appointments cancelled or amended within 8 hours of your appointment time will be asked to pay 100% of the treatment cost. 

If you are more than 15 minutes late for your appointment you will not be able to have your treatment but will still be charged. 

(If any charges have been applied because of a late cancellation or no show at the technician's discretion your charge may be added to a rescheduled appointment).

When booking online please make sure that you pick the right option for all of our treatments. For example, short hair or long hair, BIAB first application or reapplication. 

Some services require a patch test 48 hours prior to your treatment. You will be advised of this when booking your appointment & it is stated in the treatment description when booking online. 

Treatments that require a patch test are listed below.  If you have not had a patch test prior to your treatment you may be refused & still charged.

We ask that you respect our time & understand that by not turning up or cancelling last minute means we are unable to offer the slot to another client.

In busy periods, we do have a waiting list, so if we are given good notice, we are able to offer another client to take your cancelled appointment.

ONLINE BOOKING SYSTEM

You can book online through our booking system with SalonIQ. When you book, you are asked to confirm with your card details, we only hold your details, no money is taken from your account.

When you book online you are agreeing to our cancellation policy which is explained before you confirm the booking. 

Please note: The girls in the salon are CASH OR BANK TRANSFER ONLY except for Penny who takes card payments for treatments & retail.

PATCH TESTING 

Patch testing is required for the following treatments at least 24 hours prior to your appointment:

• All hair colour/tinting.

• Eyebrow & Lash tinting.

• Lash lifts & Brow Lamination.

You can book this online or pop into the Salon. Please ring or message to make sure someone is available & the salon is open. 

A patch needs to be carried out every 6 months, this is for your own health and safety. Please keep us fully up to date with any changes in your circumstances as this could effect your patch tests & treatments.

If you arrive for your appointment without an up-to-date patch test, your therapist will not be insured to carry out the treatment and you will be charged the full amount of your treatment cost.

CHILD POLICY 

We love children at Generations. But, in the salon environment this can cause issues & be a problem. The two main reasons are: 

Firstly, there is the noise 

Babies are unpredictable & youngsters get bored.  It’s completely understandable & we expect no less. 

However, some clients come to the salon to escape their children, relax & have some down time.  It’s not fair on these clients to then have to listen to someone else’s children. 

It is also very distracting for the stylists & therapists doing treatments on you & other clients in the salon. 

Secondly there is the health & safety 

There are lots of products in the salon that can be harmful if little hands get hold of them.  We have harmful tools & expensive equipment in the salon that children love to explore(touch).  We are also not covered by our insurance if anything was to happen or get damaged. 

The space in the salon is quite small & we don’t have the room to seat children & pushchairs. We only have 3 chairs that are for clients waiting for their appointments.

With all the above in mind we have had to reconsider having children in the Salon.  We understand that childcare is not cheap or easy to get covered which is why we have tried make this decision as fair as possible. 

• No children under the age of 10 are allowed in the salon. 

• Anyone needing to bring children with them to their appointment we have made appointments available for this on Mondays & Saturdays which are our quietest days.  However, they do still need to behave & stay with you & respect other clients in the salon.   

• Any children that are booking in for a haircut or treatment can do this on a Tuesday evening from 3pm till 7pm or on a Saturday 10am till 4pm. 

• Please can you make us aware when booking your appointment if you will be bringing a child with you so we can get the space ready for you.   

• If you are struggling to make the allocated times, please contact the salon. 

• If it’s your child’s first experince in a salon & you are unsure on how they are going to behave please let us know and we can try to make arrangements for the salon to be empty. 

• If you child does not like having their done, please make us aware so we can try to make an appointment for them when the salon is empty.

ADDITIONAL INFORMATION DETAILS 

Parking

Unfortunately, we do not offer parking at Generations. There is street parking outside the shop & there is a small estate behind the salon where there might be more parking. There is the Co-op car park behind the salon that you can park in as long as you purchase something from the Co-op.

We do have 1 space in front of the shop that we save for anyone that is disabled. Access to this is only available if no one has parked across the front of it. Please make us aware if you would require this parking space prior to your appointment.

If you’re not happy with your treatment

We strive to give you the best treatment & experience at Generations. In the event of you being dissatisfied with the outcome of the treatment or the level of service you received, please let us know. We value feedback of any kind, good or bad.

These are the options to make a complaints process as comfortable as possible should the situation ever arise.

• Let the therapist know before you leave. We can try and re-correct it that day for you or get you re-booked in ASAP. Please do not be embarrassed to say you're not happy.

• Give the salon a call & ask to speak to the therapist who carried out your treatment.

• Give the salon a call & ask to speak to the owner – Penny.

• If you feel uncomfortable being re-booked in with the same therapist, we will happily book you in with another team member.

If appropriate we will offer a refund, however this is down to the discretion of the owner. We reserve the right to try to correct your treatment first if you are not happy.